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Strategies for Managing Evaluation Anxiety: Toward a Psychology of Program Evaluation

School of Behavioral and Organizational Sciences, Claremont Graduate University, 123 E Eighth Street, Claremont, CA 91711, USA, stewart.donaldson{at}cgu.edu

Laura E. Gooler

Michael Scriven

Excessive evaluation anxiety (XEA) can be a destructive phenomenon in modern program evaluation. Some of the negative consequences include: Lack of access to important information and data; compliance and cooperation problems; false reporting; effects on bias and validity; and reduced utilization of evaluation findings. If left alone, XEA can lead stakeholders to behave in ways that destroy the credibility of evaluation findings and evaluators. The purpose of this paper is to examine the sources and signs of XEA in program evaluation, and to provide practicing evaluators with strategies to prevent and manage this common problem. This example of how more than technical skills are required to conduct high quality program evaluations illustrates the need for and begins a broader discussion of the psychology of evaluation.

American Journal of Evaluation, Vol. 23, No. 3, 261-273 (2002)
DOI: 10.1177/109821400202300303


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